CLIENTS’ RIGHTS For Dealing With Professional Firms
Do No Harm. Your practitioner has the duty to not harm you or expose you to a risk which is out of proportion to its potential benefit.“Harm” may be financial‚ professional‚ or physical.The practitioner is obligated to show you how to weigh the risks and the benefits‚ regardless of his or her own values or preferences.
Autonomy. You have the right to determine what is done for you‚ to be told the truth‚ and to be sufficiently informed so that you can make decisions for yourself.Your practitioner has the obligation to respect your rights‚ values‚ preferences‚ and choices.
Competence.You are entitled to be served by professionals who accept only those tasks within their range of skills, knowledge, and education. (See CV for one example.)
Diligence.You have the right to a practitioner who employs best efforts in each assignment; who represents services fairly and truthfully; who actively avoids conflict of interest. (See also Special Solutions.)
Delivery.You have the right to timely delivery of service. “Timely” means “as promised.”You have the right to insist that a practitioner make only those promises on which she or he can deliver — and that she or he deliver what you are paying for.
Assertive Rights.You have the right to change your mind. You have the right to not justify your decisions. You have the right to an explanation of matters you do not understand.
Confidentiality.You have the right to expect your practitioner to exercise due care in the protection of confidential information. While a practitioner may be required by law to make certain disclosures in a legal proceeding, other disclosures of your confidential information must not be made without your written consent.
